Returns & Exchanges

At House of EM5, we strive for perfection in every scent, but if you are not entirely satisfied with your purchase, we offer a hassle-free return and exchange process within 7 days of delivery.

Return Process

• 1.
  Initiate a Request

  Contact our support team via email or our dedicated portal with your order ID and a brief description of the issue.

• 2.
  Quality Inspection

  Ensure the product is unused, in its original packaging, and includes all tags; we will review your request and provide a return authorization.

• 3.
  Schedule a Pickup

  Once approved, our courier partner will arrive at your doorstep within 48 hours to collect the return package.

• 4.
  Receive Refund or Exchange

  After a successful quality check at our warehouse, your refund will be processed to the original payment method or your replacement will be dispatched.