Frequently Asked Questions
Everything you need to know about your luxury fragrance experience.
How long do House of EM5 fragrances typically last?
Our fragrances are formulated as Extrait de Parfum or concentrated oils, typically offering a longevity of 6 to 10 hours depending on your skin type and the specific scent profile.
Are your products cruelty-free and vegan?
Yes, we take pride in being 100% cruelty-free. None of our finished products or ingredients are tested on animals, and we do not use any animal-derived ingredients.
What is your shipping timeline?
Orders are processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return a fragrance if I don't like the scent?
Due to the nature of cosmetic products, we only accept returns for damaged or incorrect items. We highly recommend purchasing our discovery sample sets before committing to a full-sized bottle.
How should I store my perfumes to maintain their quality?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or cabinet.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Secure encryption ensures your payment details are always protected.